If you encounter any issues with your order, follow these steps to resolve them quickly:
1️⃣ Check your receipt and compare it with the delivered items. Ensure that all items match what you ordered.
2️⃣ For orders placed directly through Greenwich (app, website, or hotline):
- Contact the store immediately if there is a problem with the quality of your food or if any items are missing or incorrect.
- You can find the store’s contact number using the Store Locator.
- Report the issue immediately for prompt assistance.
3️⃣ For orders placed through GrabFood or Foodpanda:
- If you ordered via GrabFood or Foodpanda, please contact their support team directly for assistance with missing, incorrect, or delayed orders.
- Their customer support teams handle concerns related to orders placed on their platforms.
4️⃣ Resolution: Greenwich may offer a refund or redelivery, depending on the situation and store policies.
Tip: Always check your order upon delivery to ensure all items are correct before the rider leaves.
Get free delivery every Friday when you place your order using the Greenwich app on Google Play or App Store.