At Greenwich, we strive to deliver your favorite meals as quickly as possible! Here’s what you need to know about delivery timeframes and coverage:
Standard Delivery Time: 45-60 minutes (may vary depending on location, store availability, and order volume).
Coverage Areas: Delivery availability depends on the nearest Greenwich store. You can check if delivery is available in your area through the ordering website or the Greenwich app.
Order Confirmation: After placing your order, you will receive a confirmation SMS and email with your order details. If you don’t receive a confirmation, check your spam folder or contact support.
Order Status Updates
You can track your order progress through the Greenwich app or website under Order History. Here’s what each status means:
- Confirming Your Order: The store has been notified and is reviewing your order.
- Preparing Your Food: The store has accepted your order and is currently preparing it.
-
Out for Delivery: Your order has been picked up by the rider and is on the way to your location.
- Delivered: Your order has successfully arrived. Enjoy your meal!
- Delayed: If your order is taking longer than expected, check your order status or contact customer support for assistance.
- Canceled: If your order was canceled, check your email or SMS for the reason and refund details (if applicable).
Tip: Keep your phone handy so you don’t miss updates or calls from the delivery rider.Tip: Keep your phone handy so you don’t miss updates or calls from the delivery rider
Earn double Greenwich Rewards points when you order through the app, available on Google Play and App Store.